9 Nonprofit Strategies for Using AI to Improve Personalized Donor Outreach

Donor relationships are the lifeblood of every nonprofit fundraising campaign. Today, artificial intelligence allows nonprofit executives, fund developers and grant writers to generate personalized donor outreach and communications on a MASSIVE scale! 

As a discerning nonprofit leader, you know donor communications go far beyond simply asking for donations. You must cultivate and nurture relationships. You must build trust. You must express and prove community impact. You must help prospective donors envision the positive results of financial contributions toward missions they care about – and then demonstrate those results after the donation has been made. 

Nonprofits that successfully use personalized donor outreach have a leg up in the fundraising game. AI technology today provides so much firepower to these efforts – and it’s gaining in accuracy and effectiveness with each passing day!

Artificial Intelligence for Nonprofit Fundraising & Personalized Donor Outreach 

Rewind to just 5 years ago. Many nonprofit leaders may have had internal donor tracking systems chronicling facts, figures and trends about donors – major gift donors and average givers alike. As much as we could infer from data, fundraising challenges remained. Smaller nonprofits especially struggled with driving meaningful engagement, compelling donors and securing repeat donations.

AI for personalized donor outreach:

• Eliminates guesswork
• Crafts donor communications quickly
• Speaks specifically to funder preferences   

Here at Grand River Agency, we’re proud to announce that we are now certified in Artificial Intelligence for Nonprofit Marketing & Fundraising from Nonprofit Tech for Good. Full disclosure, we’ve used AI for years to assist some of our clients’ strategic communications, but we’ve also found that it still requires the human touch.  

This certification enables us to bring cutting-edge strategies to the table while maintaining the human touch that’s critical to successful personalized donor outreach. Let’s explore how AI tools like ChatGPT, Gemini and Claude can help nonprofits write messages that move the needle for donors and nurture lasting relationships.

Why Personalization Matters in Donor Communications & Outreach

Imagine receiving an email that addresses you by name, references your previous contributions and outlines how your support has made a difference. (OK, so that’s not hard to imagine. Email personalization has existed for years. But it’s astonishing how many nonprofits don’t even manage that base level of engagement.) So compare that to a generic “Dear Donor” email that could have been sent to thousands of others. 

Which one feels more engaging? That’s a silly question, and we both already know the answer. Unfortunately, a majority of nonprofits are getting marketing and outreach wrong!

Personalization is no longer optional — it’s an expectation. A volunteer for one of our nonprofit clients donated to our $1 Million Fundraising Campaign and expected a personalized, hand-written thank you letter.  

Studies show that personalized messages drive higher open rates, click-through rates and donor retention. AI makes it possible to scale this personalization without requiring hours of manual effort, enabling nonprofits to reach more people with tailored, impactful messages.

How AI Superpowers Personalized Donor Outreach

AI tools like ChatGPT and Microsoft Copilot are revolutionizing personalized donor outreach by enabling nonprofits to craft thoughtful and highly customized messages in minutes. Here’s how:

1. Generating Personalized Content at Scale

AI can analyze donor data — such as donation history, interests and demographics — and create messages that speak directly to each individual. For example, you can use AI platforms to generate email templates that address specific causes a donor has supported or milestones they’ve helped your community mission to achieve.

2. Emotionally Engaging Messaging

Crafting nonprofit communications that evoke emotion is an art, and AI can assist by generating content that emphasizes the human stories behind your nonprofit’s mission. Artificial intelligence can help write stories of individuals or communities positively impacted by donations, creating a strong emotional connection with donors.

3. Testing & Optimizing Messaging

AI tools allow nonprofits to A/B test different variations of outreach messages to see which ones resonate most with their audience. Whether it’s trying out different subject lines, writing tones or call-to-action phrases, AI provides data-driven insights to continually refine your approach.

4. Real-Time Adaptability

AI can adapt messaging based on donor behavior in real time. If a donor engages with a specific piece of content, AI can help craft a follow-up message tailored to their interest, fostering deeper engagement.

Strategies for Writing Compelling Messages with Artificial Intelligence

While AI provides powerful tools, it’s essential for nonprofits to approach donor outreach with a professional touch to ensure authenticity and emotional resonance. Here are some strategies to effectively leverage AI for crafting donor messages:

5. Define Clear Objectives

Before using AI, clarify the purpose of your message. Are you thanking donors, providing updates on their impact or requesting additional support? A clear objective will guide the AI in generating focused and relevant content.

6. Combine AI with Human Expertise

While AI can draft compelling messages, human oversight ensures the tone and content align with your nonprofit’s voice and values. AI-generated messages should always be reviewed and refined to maintain accuracy and human authenticity.

7. Incorporate Donor Data Thoughtfully

AI can analyze donor data to personalize messages, but it’s crucial to strike a balance. Overusing personal details can seem intrusive, so focus on meaningful data points and insights like referencing specific campaigns or causes a donor has supported.

8. Use Storytelling to Build Connections

AI can help write emotionally compelling stories that highlight the impact of donor contributions. By weaving in real-life examples and testimonials, your messages can create a powerful narrative that inspires further support.

9. Maintain Transparency & Trust

Transparency is key to building donor trust. Use AI to generate clear and concise updates on how contributions are being used and the outcomes achieved. This reinforces your nonprofit’s credibility and encourages continued engagement.

Why a Professional Touch Matters in Personalized Donor Outreach

While artificial intelligence is a powerful tool, it’s not a substitute for the human element. Anyone can access AI these days, but it still takes an experienced hand to guide it toward ideal messaging. Grand River Agency specializes in blending the efficiency of AI with the nuance of professional nonprofit branding expertise. Our certification in Artificial Intelligence for Nonprofit Marketing & Fundraising equips us to help nonprofits leverage these tools effectively while preserving the heartfelt connection that drives donor loyalty.

AI can handle the heavy lifting of data analysis and content generation. But the true magic happens when a professional refines and personalizes the message not just to specific audiences – but specific people. By combining AI’s capabilities with our deep understanding of nonprofit audiences, we ensure that every outreach effort feels genuine, impactful and mission aligned.

Contact me today at ke****@**************cy.org to learn more.

Kelsey Boudin

President and Founder, Grand River Agency
With over 19 years of diverse experience in print journalism, digital media marketing, and nonprofit administration, Kelsey Boudin founded Grand River Agency (formerly Southern Tier Communications Strategies) in 2020. The agency specializes in offering contract-based strategic communications, content marketing, grant proposals, website design, and public relations services to small businesses and nonprofits. Kelsey’s career spans roles as an editor, content creator, and grant writer, reflecting his expertise in leading successful digital marketing campaigns, securing funding, and executing various projects.

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